Privacy Policy

1. Who we are

Baltic Market
Last updated: February 2026

2. Introduction

Baltic Market (“we”, “us”, “our”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, attend our venue, or engage with our services.

We act as the data controller for the personal data we collect.

3. Information We Collect

We may collect and process the following types of personal data:

a) Identity Data

Name

b) Contact Data

Email address
Telephone number

c) Booking and Event Data

Ticket purchases
Event registrations
Private hire enquiries

d) Technical Data

IP address
Browser type
Device information
Website usage data

e) Marketing Data

Marketing preferences
Communication history

4. How We Collect Your Data

We collect personal data when you:

Complete forms on our website
Contact us by email or phone
Subscribe to our mailing list
Purchase tickets or book events
Use our website (via cookies)
Interact with us on social media

5. How We Use Your Data

We use your personal data to:

Respond to enquiries
Manage bookings and ticket sales
Deliver our services
Send marketing communications (where consent has been given)
Improve our website and customer experience
Comply with legal and regulatory requirements

6. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – where you have given permission
Contract – where processing is needed to provide our services
Legal obligation – where required by law
Legitimate interests – for business operations and improvement

7. Marketing Communications

We will only send you marketing communications if:

You have opted in, or
You have previously engaged with us and not opted out

You may unsubscribe at any time using the link in our emails or by contacting us.

8. Sharing Your Information

We may share your data with trusted third parties, including:

Payment providers
Ticketing platforms
Website and IT service providers
Professional advisers

We do not sell your personal data.

9. Data Retention

We keep personal data only for as long as necessary to:

Fulfil our services
Meet legal and accounting requirements
Manage customer relationships

Data is securely deleted when no longer required.

10. Cookies

We use cookies to:

Ensure our website functions correctly
Analyse website performance
Improve user experience

You can manage cookies through your browser settings.
Further information may be provided in a separate Cookie Policy.

11. CCTV

CCTV operates within our venue for:

Safety and security
Crime prevention
Protection of visitors and staff

Footage is stored securely and retained only as necessary.

12. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access.

13. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent

To exercise your rights, please contact us.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

14. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Baltic Market
Cains Brewery
Stanhope Street
Liverpool
L8 5XJ

Email: hello@balticmark